Some of the best mountaineering backpack designs have been born in the mountains of Colorado; Altieri Instrument Bags builds on this tradition to contribute to the health, comfort and safety of the world's professional musicians with our backpacks and shoulder bags. Large compartments carry all the survival materials a serious musician needs - orchestra folders, collapsible stands and umbrellas, even water bottles and symphony clothes. Our designs include specialized pockets for everything from bocals, mouthpieces, and reeds to tuners and tuning forks.
Services
It has been over 30 years since founder Donna Altieri originated the backpack style gig bag for musical instruments. Since that time, our range of bags and covers has grown to serve a variety of musician's needs. At Altieri, we continue to make Gig Bags and Case Covers combining durable materials, exquisite craftsmanship, and well considered design.
We guarantee every Altieri instrument bag for two years. If you have any issue with your bag that needs repair you can contact us at sales@altieribags.com before shipping your bag. A: We either confirm that we can repair your bag by looking at the provided photo of the issue or if it's too difficult to tell by looking at the photo, we will ask you to ship the bag so that we can examine it in person.
Reviews (2)
Michelle M.
Feb 20, 2018
The bags may be great, but exercise caution when dealing with this business. Their customer service absolutely sucks. I ordered from them in December of 2017 and received an email from "Donna" stating that and I quote "Thank you. We are wiped out due to the holidays and will make more in February". Nothing else at all in the email. I had to email them back to find out if they would be processing this order i.e. was it back ordered, would I need to reorder in February, etc. basic information.
She said yes, more will be made in February. It is now February and they charged my account on 2/9 for the bag and the only way I knew the order had processed was because I checked my account. I had no problem with them deducting, but they could have emailed stating such and letting me know shipping information etc. I had to email and ask for tracking because as of 2/20 it still was not received. "Donna" emailed back and stated that it was shipped 2/19 and provided a tracking number.
I had to email back asking if it was sent USPS, UPS, FedEx or what. She emails back stating USPS and tells me that they now charge immediately because they have a new website (welcome to the 21 century) but some customers have to wait up to 10 weeks for delivery. Hear me out here. I was not upset because of the wait time. I was upset with the lack of communication from the initial day of ordering.
Then as an addition to her email she informs me that and I again quote "Also, we are not Amazon". Right on lady. You aren't. Amazon (as well as small businesses) I have dealt with will email their customers with basic information of an order. I don't have to drag it out of their customer service department. As I stated, the bags may be great, but they are sorely lacking in customer relations. My daughter is a music performance major and I am certain we will be buying more bags in the future. I believe we will be looking elsewhere in the future.
She said yes, more will be made in February. It is now February and they charged my account on 2/9 for the bag and the only way I knew the order had processed was because I checked my account. I had no problem with them deducting, but they could have emailed stating such and letting me know shipping information etc. I had to email and ask for tracking because as of 2/20 it still was not received. "Donna" emailed back and stated that it was shipped 2/19 and provided a tracking number.
I had to email back asking if it was sent USPS, UPS, FedEx or what. She emails back stating USPS and tells me that they now charge immediately because they have a new website (welcome to the 21 century) but some customers have to wait up to 10 weeks for delivery. Hear me out here. I was not upset because of the wait time. I was upset with the lack of communication from the initial day of ordering.
Then as an addition to her email she informs me that and I again quote "Also, we are not Amazon". Right on lady. You aren't. Amazon (as well as small businesses) I have dealt with will email their customers with basic information of an order. I don't have to drag it out of their customer service department. As I stated, the bags may be great, but they are sorely lacking in customer relations. My daughter is a music performance major and I am certain we will be buying more bags in the future. I believe we will be looking elsewhere in the future.
Sharon T.
Oct 01, 2017
Altieri bags are sturdy and have everything I need: extra pockets/compartments, strong zippers and padding for added safety, comfort and insulation. I really like their padded instrument "cozy" that keeps my woodwinds safe in drafty pits when I'm doubling. All of the Altieri products I have have lasted for about 15 years; aside from one broken zipper (that just plain wore out) I've had no troubles whatsoever.
