West Valley Music

Very friendly and knowledgeable staff. They replaced a broken string for my guitar on the spot with no charge while other places asked me to wait fo 1-3 days. I will definitely go back for all my guitar needs going forward.

I've bought several instruments here and my girls have both taken private lessons here too. Everything is high quality and the staff is friendly, knowledgeable and super helpful. Highly recommend visiting one of the few independent music stores left open

Took my flute collection in for a possible tune up. Was told that all but one of the flutes were unplayable. Guess my looks or money weren't what they accepted there. Took my 'non playable' flutes, and commenced to use them to busk, there in downtown Mtn View. Odd that they were declared unplayable, yet I was playing at least one of them not 30 minutes later. Care to explain West Valley Music staff?

This is an absolutely wonderful place with amazing vibes. I just visited these guys to get a guitar box to have a guitar shipped and the lady in charge here (sorry, couldn't get your name) and the girl behind the counter went absolutely out of their way to help me. Now I'm thinking of buying a new guitar just so I have a legit reason to visit these guys again.

Today I called to purchase a flute I've been renting for years. I expected to pay full price even though I have paid so much in rental fees. They gave me a discount and free maintenance since it hasn't been serviced in 3 years. West Valley goes above and beyond. In addition, their staff is knowledgeable about sheet music and skillfully find things appropriate for your level. They're all warm and approachable. Also, they offer plenty of music instruction as well as posted community resources like music instructors and playing groups in the area. They also have cute gifts and trinkets for music lovers.

The staff are quite knowledgeable musically, kind, and patient! They have fair prices & can accommodate most any issue you might have. We've rented and purchased instruments from them over the last 5 years and highly recommend them!

After eight months of playing the cello, trading cellos and changing back to the original cello- I made the decision to purchase the cello. The team at West Valley were perfect through every interaction. I love this place and recommend it to anyone for their musical needs.

We rent violin for our kid' string class here. The staffs were nice and very helpful. The instrument we got was very good quality. We tried to rent from 2 different music places before and weren't able to get as good quality of product and service.

It's a bit cramped, but the shop houses many musical instruments for purchase or rent as well as an array of soundproof booths for practicing! Some classes exist for some of the instruments at different levels.

Helpful and knowledgable staff, good selection of accessories and music. I have had saxes and clarinets tuned up, and re-padded by the repair technician, excellent job on all. Very reasonable prices. Recommend to everyone.

Went in, got what we wanted! The lady was knowledgeable and good at finding the music sheets! Other time, we went to rent a flute. Got a good deal. Everything fast and effortless!

Very nice service. Stocks scores of most cello repertoire. I needed to replace my cello mute and they have it in stock too.

Just want to give a shoutout to the wonderful team and excellent service at West Valley Music. I've been a customer for many years: instrument rentals, instrument purchases, lessons, sheet music, etc. They sell good quality instruments at fair prices and always offer good service. The owner Diane is very courteous and always go above and beyond to help me and my family out. She is very patient and provide information that we need to make our decisions. I really enjoy coming to West Valley and supporting this business.

Purchased two clarinets for my daughters here. One of them had a poor quality mouthpiece and the tone was too flat to be in tone. They replaced the mouthpiece for free after my daughter's band teacher contacted them. So I didn't complain. Now the other clarinet has a broken spring after one year's play. I called the store in advance and was told the technician's not in, but they could take a look.

Since it should be a easy fix, I drove in but no one even take a look at it and I was told to come back after the technician's back after 1.5 weeks. I don't think I would purchase any instruments from them anymore.

It's a wonderful shop for musicians. My kid started flute lessons and we rented a nice flute at a very less price. They offer discounts after a few months in case we decide to buy it. They have a variety of instruments available and you can get insurance for rentals, just in you happen to break it.

At 58 years old, I wanted to do something I always wanted to do. I want to lean to play the saxophone. The team at West Valley Music helped me with a sax rental and gave some great advice. Great store. Can't wait to get some lessons.

Friendly & Knowledgeable staff. My son is taking ukulele Lessons here one night a week. They have several rooms for instructing all kinds of musical instruments. These rooms are so quiet that you can barely hear any sound in the hallway. Truly amazing. I would recommend this place for buying musical instruments and / or taking lessons. Aurel

My favorite music store in the Bay Area. I found my forever horn here, a beautiful Selmer Mark VI tenor, at a great price and with amazing service from Diana and her team. For 5 years, I bought all my reeds and accessories here, and was so excited to come back last week after we moved back to th east coast, and find s inch an amazing sax. Music stores like this are rare--give them all your support!

I've gone to this fine store in the past, but today I have to write in appreciation of Susan who took time out to help my son (and myself) who were terribly misguided on our use of a cheapo saxophone he had got elsewhere. She was kind (we were so lost we tried playing through a protective cap still on the mouthpiece) and then she helped explain quickly some embouchure techniques that help actual sound come out of the bell. I truly hope he will consider taking actual lessons from her. Thanks very much.

They always act like I'm suspicious. Never mind I'm a professional musician and never mind the fact that I'm a music teacher in town. The woman who I assume is the manager always seems to be so touchy about how I handled the music as if I'm going to ruin everything. I'm sorry I'm taking too long to browse lady but clearly there's other customers here that you can ask 5 million times if they need help and you don't need to Spotlight the only person of color in your store.

I played my instrument since I was four and I am 32 years old. I have experience in the music industry from work in Los Angeles, and I played in some reputable stuff in television and other entertainment, but that all goes out the window when I go to the store and I'm treated like I'm going to steal something. I no longer am going to refer my students to buy music here because they can't treat everyone equally here. This kind of crap is what kills local businesses and maybe you should straighten your attitude and not be such an uptight witch.

We went in to see what type of flutes are available for beginners. The lady (Tracey) greeted us and spent time explaining different options including renting, leasing or buying. She also showed us the available flutes and gave my daughter the opportunity to touch and feel them in her hands. Tracey was super patient and made us feel very comfortable.

She also wipe down the instrument we were purchasing again before putting them back to the box. (Which was a nice gesture). We also got the required book and wiping soft clothes. We were told the school district also get a percentage of the sales back. :)

Very nice store with a large selection of products and many rooms for music lessons. I have bought a number of instruments from them and have always had good service and decent prices. I taught at a school where West Valley Music provided all the rental instruments and they were good quality and the service was awesome. I can't speak to the repair part of the business. I know several of the teachers there and they are well respected musicians.

Wonderful store. Huge selection of books. Very helpful and knowledgeable stuff. I am a piano teacher and I go here for years to buy books for my students, so they even help me to carry those books to my car! They order books you need if they don't have them and call you when they arrived or mail. What more can you ask for? They have fantastic hours! :)) I truly love this store! Thank you!

We bought a flute for my daughter Alison here. Diana brought four or five flutes into a practice room and helped my daughter choose the best fit. Took all the time we needed to make the best choice possible.

Amazing service. They know their instruments inside and out. Great repairs. Excellent prices. We have purchased a few instrument here and have been renting from them for two years now. There are excellent music lesson rooms. Lots of instruments and books. Definitely our favorite music store.

I highly recommend this place if you are looking for an instrument especially a professional model. I bought a professional clarinet from here a while ago and whenever I had a problem the manager personally took care of me. She even offered to lend me her own clarinet when I had to get the clarinet adjusted and ship my clarinet to me after it was finished! Overall, I had a very accommodating and positive experience.

Super friendly and helpful staff! I had an urgent string (I'm a beginner student of violin) situation on a Sunday and looking online I found West Valley available and open, YAY! I spoke to them on the phone first to see if they you could help me and they were so kind and confident that they could. I was in and out within a few minutes and they had quite a few customers in the store, too!

I didn't get to browse the store but from what I could tell it's fairly large with a diverse selection of musical instruments and accessories and studio rooms for lessons. Thank you so much! I will definitely return!

Growing up, it seem like there were music stores like this all over the place. I guess in this day of internet shopping, these are a dying breed. I'm glad this place still exists. Sure, I could find my kids' Suzuki books online, and probably cheaper, but there's a certain joy that comes with browsing through a music store, thumbing through sheet music and books that I wouldn't otherwise find unless I put in the right keywords into an Amazon search.

They have lots of piano, violin, and cello music of different genres and levels of ability. I can't comment on the availability of other instrumental music, but I recall seeing plenty of guitar music, for example. They have instruments on display, but I have not purchased or rented from them so I don't have an opinion about this. The staff is exceptionally helpful.

I went in recently looking for a particular accessory that I wasn't sure actually existed. Sure enough, they knew exactly what I needed and while they didn't have it in stock, they took down my name so they could place a special order for me.

The staff at West Valley is consistently surly and not very helpful. I went yesterday to pick up some staff paper and I heard one of the staff loudly complaining about just how annoying it's been with the back-to-school rush. You'd think they'd want customers. When the store is quieter and I've asked for help it's never been helpful.

The best example is when I asked if they had a book called "Musical Theatre for Classical Singers", and they pointed me to a book called something like "Classical Musical Theater" and insisted that they were indistinguishable because "well, how different can the songs be". Of course, they are more expensive than online, and fail to make it up with any advantage.