The Piano

We purchased a new GL-10 from Bob last year for my daughter. It was a rational buy without doing much research and Bob was very good at selling. However I gave 3 star for 2 reasons: 1. Price, I've later came to know that if you're willing to do some research, the same piano can be purchased at a very deep discount, I'm talking about 30% saving delivery to your house through group buy deal. you can argue for warranty and delivery experience etc., but 30% discount is definitely worth to take the chance. 2.

Free Tuning, I was told there're 2 free tunings and I didn't ask for any written proof since Bos did a fantastic job selling the piano. However later found out the second tuning is not within the first year rather first 6 month with a vouchor in the bench. I'm pretty sure there was no vouchor anywhere. I found this not reasonable especially I've called in a month after took the delivery and asking about the tuning and I was told the first one was done before delivery and too early to ask for 2nd tuning. Bob said he has done this more than 10,000 times and out of their good faith they will pay half of it. lol update 1: got my second tuning done, nice, clean and fast, no complaint. Bob also reached out over the phone but I was too busy to pick up and he texted to offer me another half price tuning since there was some misunderstanding/miscommunication.

I won't take advantage of it but I like how much he cares about his business so I'm bumping up the rating to 5. I guess you're paying extra when buying local for support, whole shopping experience and warranty.

Lots of options for pianos of all prices. They have beautiful used pianos available as well!

My husband and I started to look for a new piano for our family back in April. We came across The Piano Company in the Dulles Town Center. There, we met Antoine Robinson, who kindly spent a couple of hours with us, helping us to learn about a variety of pianos, their mechanisms and features. He allowed my 14 year old son to try out as many new and used pianos as he wanted, and answered the many questions we all had.

Before we left, he recommended that we check out other pianos in the Leesburg stores. In May, after my older son returned from college, we did just that. In the Market Street store, we met Robert Purdon, who allowed my older son to explore the pianos he was interested in and talked about the different aspects of each. My son was impressed with Mr. Purdon's knowledge and ability to understand what he was describing as he played on each piano.

I felt that Mr. Purdon could tell by my son's playing and comments, what type of piano would suit him best. However, he was respectful and let my son think it through for himself. We ended up purchasing a Kawai K500 and love it! The price was good and delivery fast as and easy. The customer service was outstanding!

First rate place. No hard sales and they really try to listen to your needs and they educate you a great deal. If you are open to looking at pianos made by companies whose names do not start with the letter 'S', then this is a great place to get to know different aspects of pianos and what they mean. If all you want is a piano made by a specific New York company and nothing else, this may not be the perfect store for you. Oh by the way, if you still think that a piano brand starting with the letter 'S' is the best, you really should give others a try. Some like 'B's, and others like 'SKs'.

I spoke with Alex and Bob the owner. Even after many years in the piano business, Bob still has incredible passion for the quality of the Kawai pianos. The passion is fueled by detailed knowledge of the manufacture of the instruments. The nicer pianos are stunning in looks and sound.

We booked a piano tuning after verifying that our piano was to be tuned by ear to A4 not by solely by an obsolete electronic tuning device, which has been out of date for at least a decade. We had specifically asked the Manager Purdon before booking the appointment and he assured us that off course they could tune by ear if that is what we wanted, this is not what we got.

And when we were not satisfied with the result and called to politely discuss the matter on the phone with him his tone changed completely he was extremely unprofessional and rude to the point which I would never buy anything from their shop ever again. And some point I hope to purchase a concert grand, well over 50k in lost sales. Terrible shop and non existent customer service

Sean Brady was so helpful and really knew a lot about the mechanics of the pianos. Not at all pushy. =