Gordon's Music & Sound

Enjoyed going into the store and Cliff the store manager is very nice to talk to and very helpful. They have a lot of selection and the prices are really really good.

I would like to say thank you to Cassandra for the re-string this morning. The Gordon's family has always been good to me. thanks again

The two young ladies that assisted me were kind, knowledgeable, and friendly. I happily signed up for drum lessons and felt good supporting a local business. I hope others will go to Gordon's for their musical needs, too!

Good quality inventory and people who know music. Was in the area and just needed a keyboard stand. Their service was friendly and informed. Much rather buy here than guess around online. Support local business!

Excellent place. Have all musical instrument and great, well educated, and respectfully staff. Go here for music class and bought a Piano. Great price and very well service.

You can rent an instrument for your kid's school music class here. The prices were reasonable. They are very knowledgeable and showed me how to assemble the saxophone. Also, they were very helpful on how to clean it and how to properly attach the reed (including how to wet the reed properly). They were very patient with all the questions I had for the instrument, the rental process, etc.

My son takes piano lessons here from Rick Lowe and it is great. Rick is the first piano teacher he's had that really takes time with him and really gets working with a kid. The staff at the store itself is very friendly and knowledgeable. We've never had a bad experience here.

We returned our rental violin a week before it was due and still were charged for the next month. When I contacted Gordon's they stated they would look into it. After many calls back and forth of them verifying that yes we had turned it in on time they said they would look into a refund. A month later still no refund. When I called again I was told by Mr. Gordon that maybe the problem was with my bank, that perhaps they were deciding not to post the credit.

Bought a used supposedly "gone through" Marshall amp and brand new guitar and boss effects system. Brought both back numerous times because the sound from one of the two was cutting out. All returns to the store provided that they couldn't find the problem. When I returned home each time the cutting out of sound was apparent and obvious. The store would not refund my cash payment to buy a new amplifier but insisted I could trade for something else only.

I took the amp to another guitar shop in Sacramento and before I finished looking around the tech had found a cold solder joint with cracks in it which should have been obvious to someone that has been in the business for years. They either knew what was wrong and were too cheap to fix it, or they due to inexperience really had no idea. I had to pay to have it repaired when I shouldn't have had to.

I will never go back again. I would highly not recommend anyone buying from them as they don't stand behind their products. I also purchased almost $2000.00 worth of equipment from them to get screwed like I did. Thumbs down!

Well, unfortunately I have to agree with the majority of the reviewers here. This is not a very good music store to do business with. Or, more specifically, the salesman/owner Gordon.yikes what a train wreck! I traveled to Gordon's music from out-of-town looking for a nice tube-amp for my guitar. I had spoken with a very nice lady on the phone, and she began helping me when I arrived at the store. However, her shift was ending, and she left for the day.

I wish I had left also. Well, to make a long story short- I tried asking the owner Gordon some questions about purchasing an amplifier, he basically refused to listen to what I wanted to buy, and attempted to force me to purchase the items that he had in stock. When I tried again to tell him that I was not interested in the amplifiers that they were currently stocking, he began a long, grouchy story about how "back in his day" he used to build amps from kits.yawn* And, please sell me what I am asking you for!

Well after 10-15 minutes I could see that I was wasting my time with this person. And so, after looking around locally, I found a wonderful music store in Benicia called ABC Music. Very Nice people who actually listen to my needs as a customer! I then purchased a great Vox amp from them, and have been a faithful customer ever since. And my guitar lives happily ever after.:-