Steilberg String Instruments

Dropped a dobro off here to have a minor repair done, and was going to have them put a new set of strings on it while they had it. I was told it would take an estimated half hour of labor, and would cost $83. Seemed steep, but I thought they'd do a good job, so I went ahead with it. When I asked when it would be ready to pickup, I was told it would be a few days before they could get to it, but they'd take good care of it. 5 or 6 weeks go by, no word from Steilberg, so I give them a call and they let me know that they "forgot about it." Professional. 2 more weeks go by, no word from Steilberg, so I decided I've had enough, and just go pick it up. Surprise surprise, NOTHING has been done, so they give me my dobro, and I go on my way. No apology for not getting to it, forgetting about it, nothing. Absolutely pathetic.

Always friendly and eager to share their knowledge and expertise. Good inventory of guitars, mandolins and banjos

Jimmy and his guys were awesome help in selecting a new daily driver acoustic. I am extremely happy with my new furch vintage 1. Jimmy is incredibly knowledgeable about his wares. Thank you again for a great buying experience! I will be back for sure!

Friendly, knowledgeable, helpful. Went home with my daughter's gift, and she loves it!

I cannot say enough for the helpful, highly informative and thoughtful service I received from Steilberg String. As a new guitar player, I appreciate the thoughtful context and time to review options. Neil was outstanding. I cannot wait to go back!

Extremely helpful. Very friendly. Just picked up a Deering Goodtime from them.

Of 3 stores visited before steilburg, they were more helpful, informative and polite. I purchased a guitar, very satisfied, and know that this will be my go to music store in the future.

Outstanding service; my "near mint" USED item arrived in truly pristine condition - the 14-year old Gretsch guitar is cleaner than many instruments sold as brand new!

Best service I have had in months. They have a smile on their face and much knowledge on string instruments. We figured out I needed a left handed bass guitar so that was my goal accomplished. Great guys

Been going there for years. Everything you want in a music store. A great selection of a variety of stringed instruments and accessories. The staff is very knowledgeable and Jim is a first-rate luthier; he's worked on several of my guitars. More than anything, they are friendly and not just concerned with making the sale: the type of people it's a pleasure to do business with. I recommend them to everyone I know. Top Shelf.