In 1914, the Hook Brothers Piano Company was established in Madison, Wisconsin. The original store, situated at 101 State Street, sold pianos and other musical instruments. T. Lane Ward and Cecil Brodt were employed by this company, the former being secretary-treasurer and the latter a salesman. In 1927, T. Lane Ward and Cecil Brodt established their own firm called Ward-Brodt Music.
Reviews (13)
Shawn Bogdanske
Jun 22, 2022
Sarah Tuggle
Jun 22, 2022
Selena Bullis
Jun 08, 2022
Went to sell my guitar and replace the sound peg on my violin. When I was selling my guitar we agreed upon 50 dollars. Part way through the transaction another coworker comes out and tells the one working with me that he has to buy the guitar for 25 not 50. I was annoyed because we had already agreed on fifty. But went on with it. Once that all was done I left my violin.
A week passed and I have not received any type of phone call for my violin or a check for the guitar. I was a bit concerned because the employee I was working with had to be reminded twice that I wanted my violin repaired not sold, so I called and told them I no longer wished for their services. Overall I'm not thrilled with my experience and would be hard pressed to go back.
A week passed and I have not received any type of phone call for my violin or a check for the guitar. I was a bit concerned because the employee I was working with had to be reminded twice that I wanted my violin repaired not sold, so I called and told them I no longer wished for their services. Overall I'm not thrilled with my experience and would be hard pressed to go back.
Jenna Wakeley
Jun 03, 2022
Scott - Boo - Mullarky
May 18, 2022
Very helpful staff. Nice people. Had been to every musical instrument store in Madison that day looking for ukuleles for our three kids. Was about to head home disappointed when I thought I'd go ahead and give Ward-Brodt a shot. They had the best and most reasonable price on ukuleles for children that I'd seen that day. And for a reputable brand as well. Wish I had gone there first!
Tonya Backes
May 14, 2022
Sarah Bortz-Rodriguez
Apr 29, 2022
I bought an electric violin from here two weeks ago and the woman who helped me was phenomenal. She was extremely knowledgeable about the instrument and accessories needed to make sure I was fully set up to be able to play. She was kind and did not try to over sell anything to me and made me feel comfortable and confident in my purchase. Definitely would recommend
Chloe C.
Apr 23, 2022
Lori Schultz
Mar 17, 2022
Renee Ryckman
Jan 17, 2022
I've brought my daughter's rented violin in a few times to be repaired and they always complete the task quickly. They are very pleasant. This week we brought it in and there was a backlog, and we were told it could be a week before getting it back. I mentioned my daughter had a strings concert the next day but we could use a borrowed school violin. That night I received a text that it was finished so she could use it for her concert the next day. Delightful!
Jonah B.
Feb 25, 2018
Jessica R.
Mar 28, 2017
Avoid at all costs! They have no concept whatsoever for customer service. I was bringing in an instrument to be serviced there and the person in front of me was picking up an instrument for their beginning student. The parent asked about lessons, and was VERY rudely told that they don't do that here. That is fine, but direct this parent in the right direction. Keeping kids interested in music should be important to a music store, but not to this joke of a store.
Certainly wasn't the first time I have seen or experienced rude customer service here. The only redeeming quality this place had was an amazing repair technician, so sadly passed away last year. Now, I attempt to avoid this god forsaken store like the plague.
Certainly wasn't the first time I have seen or experienced rude customer service here. The only redeeming quality this place had was an amazing repair technician, so sadly passed away last year. Now, I attempt to avoid this god forsaken store like the plague.
Alicia A.
Dec 12, 2016
I have now bought two instruments from there both from my daughter. They are very knowledgeable and their instruments and help you pick out exactly the right instrument for you and go above and beyond in helping you get everything that you need and understand everything that goes on with that instrument.