Accent Music

Played several acoustic by Guild and Takamine. Enjoyed myself.

Ordered a flute for my kid it was delivered to California with in a week great price. Thanks for your help and speedy delivery

Nothing to write home about, but I did have a nice conversation with two of the guys that worked there and they shared some interesting insights on the manufacturing sales evolution over time, as well as dealing with other countries for business transactions.

Called up with interest of purchasing a 3K-4K guitar they had online. Was willing to buy immediately. They were rude, short, and unorganized and actually acted like they didn't have time to discuss it). I'm glad I didn't purchase or move forward. You would think if someone was in the business of selling guitars for a living that a purchase "that large" would take priority over.

I don't know, selling $10 Ernie Ball Strings? or music CD's. Claimed they were ESP vendor, yet weren't on the approved list (this info is available on ESP's site). Wouldn't send images of guitar close ups either (as opposed to hard to see online thumbnail). Red flags all point to some questionable practices going on here. Would recommend buyers to look elsewhere, and not take a chance with your $ here - too many fakes online, and sketchy practices - lots of legitimate guitar buying systems online as alternatives.

Just because a seller has a web page, doesn't mean that the purchase is legit. If you are checking reviews before purchase, then I am saving you time, money, and hassle - nothing to see here - move on!

Not good. I am new in town and looking for a new music store and when I arrived here the store was dirty with parts and equipment laying on the ground. Then when I found someone and asked about a mic stand they showed me they only had 1 which was way over priced for a cheap stand then when I went to ask another question I was ignored so I just left. I really wish I could have utilized this store instead of driving to guitar center :

Cool spot. Decent selection of various instruments. Has 13 practice rooms but unfortunately are not allowed for lessons due to the current pandemic. Either way definitely worth checking out; staff was very helpful!

Good prices, great small spot. I would love to see shows come back after the beer bug is gone. if you like classical instruments this is more of a spot for you along with acoustic guitar. the amps selection is solid. Great sale on PRS guitars today btw

Had a great amount of attention and help from two of the gentlemen (Ron and Roger) that were probably the most friendly and polite music staffers I've ever dealt with, and were also able to work out some good deals for me. Many thanks to these guys, will definitely be back!

I went to grab stings for my husband's guitar. The man at the counter was very rude and did not help me at all. Acted as if it was a chore to speak with me. This store used to be great but after my last experience I'll be using Music & Arts store from now on.

I was ready to check out online, then saw the option to subscribe to the newsletter. I figured a coupon would come to welcome me as a new customer, but none came. So I wrote to the company, and Steve replied, giving me a coupon code (accentvip) which did not work. I called their customer service line to get it sorted out. A woman answered, informed me that the web guy wasn't working that day, and that I should try to email Steve.

She made no attempt to fulfill my order over the phone, and pretty much inferred that I would just have to deal with the hassle of their faulty system. So I emailed Steve again, telling him about my disappointment and surprise with the phone experience. I waited a week for Steve's reply to my second email. He made no reference to the poor customer service on the phone, he had no idea what I was trying to order (though I specified) and then when he actually took a look at my past email, he told me the coupon code wouldn't work for that particular product.

He didn't give me a replacement code to use. I'm pretty disappointed with the customer service of Accent Music. All in all, this family based company has no real family values.

The gentleman in the store couldn't have been nicer. They helped me with a guitar and got it working great. They know their stuff. Great guys. Will always go their for any thing I need for my musical instruments. They have amazing prices as well.

Usually bad prices, poor selection of electronic music items, staff seems to not be up on the latest music technology. Really sad because I would love to support a local store instead of a guitar center. It's been this way for many years though with no sign of improvement.

Never had a problem going to this store before but today when I went to rent an instrument, the guy I asked for help (manger I guess?) had this attitude of there's no way you can get this. First when I asked him for the instrument he said they didn't have it, then he found it. Then when I showed him my car he said there was no way the instrument would fit in there just by looking at it.

I had to ask can we at least try and when we did it fit. Lastly when It came time to pay he wouldn't let me proceed b/c I didn't have a credit card which is understandable and fine but the tone he used and the way he talked to me was really not called for. The whole process I just felt like he didn't want to give this instrument to me, it was as if he was trying to find every excuse in the book to not let me have the instrument ugh!

I guess I'm mostly bothered by the way that he talked to me and his unwillingness to try everything he could to try and allow me to rent the instrument. Towards the end it a little better, he said he would hold the instrument for me but I don't know about going there again, it was just bad customer service. I work in a place I have to deal with customers all the time and I never talk to them the way he talked to, I didn't deserve to feel like there was no way I was ever going to get that instrument and that's the way he made me feel. I don't think he meant to make me feel that way but that is indeed how I felt after my visit today.