Instrument Doc

Bought my viola here in 2016 and it's lasted me through college. Excellent quality for such an affordable price.! Love it here.

Staff was very helpful and patient as my daughter tried out various cellos. Their rental agreement is fair. We will be back to buy for my daughter at the start of the school year.

Very pleased with the staff here. They were very helpful and the prices were better than anywhere else in the county

It took a bit longer than originally quoted for my sax repairs. My horn was also covered in fingerprints when I got it back. But the pre-work estimate was on point, the staff was EXTREMELY polite and helpful. I think I worked with Erin and she is a sweetheart.

Hands down best shop I've ever been too, quality instruments at a fair prices and some of kindest and skilled staff I've come across in my time of playing music and buying instruments these folks are legitimate and can service all you musical needs

Came in today, first time customer. Not a big spender just looking for some sheet music and some rosin. I was treated very well and was given good advice when I asked. I was pleasantly surprised to see a Dulcimer there and they let me in the back room to give it a spin. I had to stop early otherwise I would have been in the back of the store trying to relearn how to play it all day! I've got my eye on that thing.

I called to ask about a potential repair (my sound post fell) to a student violin. The sales rep who answered the phone was rather abrupt, and slightly condescending when he told me that the violin was "too cheap to produce a decent sound" and that they wouldn't "waste their time" trying to fix it. He instructed me to "take it back to where ever you got it" and then immediately went into a sales pitch trying to sell me one of their instruments (which was roughly the same price).

While I understand my Cecilio is no Stradivari, it is a well known and recommended student/beginner/learner violin. The sound post is an important structural piece that not only provides tonal resonance, but also structural support. I wasn't asking them to make it sound like a $10K violin, but to simply replace the piece so tightening the strings didn't induce stress to the body and potentially crack the face of my instrument. The idea that they couldn't/wouldn't make the instrument safe to play based solely on brand/price is a bit ridiculous, and frankly insulting.

Super friendly and helpful staff! My daughter went from renting to buying and they set up the room so she could play solo on each instrument for us "her audience" to test which one she liked better. Will only buy from here!

The gentleman and Erin that I have interacted with there, are so kind, helpful and want to see other string players excel to their best abilities. The walk along side you each step, even after your child has graduate HS and still has the desire to play, they'll guide you through to where they believe would be the best fit for your child to continue to grow and excel. Couldn't have found a better place for my little cellist.

This place is amazing. I have bought a violin, two bows, and various other accessories from this shop, and every time it has been a great experience. I love supporting this local business, and they have a great selection of string instruments (and even some Chinese instruments, like a pipa and a guzheng!). By far the best part of the shop is the service.

The employees are extremely helpful and genuinely want to help young musicians. I have had to get my violin repaired twice now, and both times the staff went above and beyond getting my violin fixed. I'm so glad for the opportunity to support a local music shop, and I would encourage everyone in the area to do the same, instead of buying some instrument off of Amazon or Shar. (Oh, and I live 45 minutes away from this shop, which tells you how committed I am to it and its people). Thank you so much Southern String Supply for supporting all my musical endeavors!