Ear Craft Music Store

I'm editing an old review as I couldn't find a way to create a new one. I'm eager to do this because I am very disappointed in how the closing sale event was handled. By 9:35 when I got there, about 20 people were in line. By 10:00 the line was down the block to the next street! Okay, exciting event, right!? Well at the door two people at a small table are very, very slowing writing out forms with people's names. Email addresses.

They didn't appear prepared to even do this. Then assigning "points" for various reasons. I thought the points would be for additional discounts. Nope! They are points so you can win one of 10 not all that interesting prizes. To make it worse, the points can be added to by simply going back to the store as much as you can with as many people as you can.

So someone who works all day can't take advantage of this, as a person who has that time. I appreciate needing to control how many people should be in the building at one time. But this odd scheme did not fit with what should have been happening. It seems to be from some other company. Making it very suspect. Once inside I found it a bit disappointing to see only 10 or 20 percent off most items.

After waiting 15 minutes to get in, as the 20th or so person, and a half hour looking around, I left with nothing. It was an unfortunate disappointing last way to experience this store that I enjoy so much. I feel bad for the people who were still outside after an hour, for nothing.

SHOCKING they're closing. Overpriced no name gear, farewell and good luck.

My 12 year old became interested lately in stating a Punk Rock Band and asked for a microphone and PA system for his Birthday. I stopped by and DJ DePasquale was busy stringing a mandolin I believe when I entered and dropped what je was doing to assist me with this. He took a bunch of time hooking up equipment to sample it for what I was looking for and I went home very happy with what he came up with for my Boy! Not sure why this place gets negative reviews for Customer service because it was absolutely excellent! Thank you DJ!

I had my clarinet "repaired" here and it came out worse than when it went in. Had it re-corked and the new cork began peeling off the next day. The guy at the counter even admitted he used a cheap material when I brought it back. The staff were also very rude and condescending and treated me like I didn't know anything about the clarinet, though I have been playing for years.

Cashier was very rude and was only interested in selling me the most expensive violin strings, insisting that I didn't know what I was shopping for, really tried to "mansplain" it to me

I was in Earcraft recently, for the first time with my vintage guitars, and cant praise Scott and D j enough on the wonderful, and all too rare these days excellent. customer service they provided. They were knowledgeable, helpful and went out of their way to give complete, thorough and honest help in every way! The store is very nice, the staff great and highly recommend them in every way! thank you Earcraft! Tami S. in every wsy.

I want to send a huge thank you to Andy and the team at Earcraft! They helped make a musical dream come true for a client I work with, and they were so understanding and accommodating! You all rock! Thank you!

Highly recommended. Run by musicians and technicians. Amazing know-how and high quality products. Best collection of PRS guitars I've seen. I picked up a hidden gem, used Yamaha RBX170EW bass in perfect condition, set up perfectly. They carry G&L guitars and I've seen some sweet Hagstrom guitars show up. Ear Craft has a massive showroom, and in my opinion one of the best independently owned music stores in the northeast. Andy is awesome, and cares about his customers.

I didn't write anything but I should have. I bought my first amp there around 1983? And still have it and love it. I sold a guitar to them this week (a very oddball, rare, weird bass) and it was by far the easiest sale I have ever made to a music store. No lowballing or indecision, just straight up, simple and honest. I also have a soft spot because Brian would let me play all the guitars he knew I couldn't afford when I was a kid. Steve Anglin

Ear craft is by far the best music shop on the seacoast. Great group of staff and they're excellent guitar techs just had a brand new guitar Set Up and let me tell you a truss rod adjustment neck work frets polished restoring and it absolutley sings! This is where you go for yourself friends and you're kiddos they give lessons as well it's amazi g go to Ear Craft Music you won't be disappointed

Fantastic customer service. A lot of music stores are super uptight and don't let you play anything. Not so with these guys. Very friendly and knowledgeable. I've bought two guitars here and both have been fantastic. Great selection and prices are fair.

Lessons with Scot Gelzinis exceeded my expectations perfectly! Great customer service and they set one of the best music business examples ive ever experienced and seen. Great attitude and they are always willing to help pick out what's best for you!

Andy spent what had to be over an hour showing me acoustic guitars then gave me a great price on one that really stood out for me. Picked it up the next day and had great service from the guys on duty then even though they were also trying to set up a bunch of high school kids for a performance. (Which in and of itself was awesome to listen to and watch.) Great people, great selection, good pricing. Couldn't ask for a better experience.

Very helpful staff who will answer any questions, very honest and fair with trades as well. They’ll help you find the instrument you’ve been looking for, and will encourage and allow you to try out anything! Prices are competitive and their inventory is quality!