Fret Shop

Good people, looks out for the customer! Great set service for you guitar. Been in HSV for awhile. Local employees. Pretty good selection of gear. I recommend the Fret Shop.

I trade guitars with the Fret shop. The transaction was smooth as could be done! My trade was accessed and a deal was made. I am so happy with my Eastman mandolin and Ibanez bass. I was treated like family and given the best deal possible. Can't wait to make another stop by the Fret Shop! 5 stars all the way!

Awesome place! Staff was friendly, didn't try to sell me anything I didn't need. My 3yo and I looked around for a bit, and the dude at the desk even found her a kazoo. I loved the building, too-- it's half Greek temple, half log cabin, packed to the rafters with gorgeous instruments and musical delights.

I saw the name of this place and I had to stop. Fantastic selection of new and used guitars, basses, etc. The staff is polite and helpful. I will be coming back to purchase a guitar soon. Forget about the guitar center. this place is far out man.

Gave them 3 starts because of my last visit. I have taken my guitars there before for set up and they have done a great job. This time my Strat was buzzing right after I got it back from them, took it back and I tough it would be taken care of under their repair warranty, they made me wait another 2 weeks and charged me again for fixing the fret buzz that wasn't taken care in the begging.

My son rents a violin from the Fret Shop, they are the nicest, most knowledgeable humans.

Great guitar and other stringed instrument shop! Very helpful staff, and a great place to come check out guitars, mandolins, amps, etc. The staff are always helpful, and it's a great place to check out new gear! Can't recommend highly enough!

I won't shop there anymore. I needed a small screw for a PRS truss rod cover and the luthier wouldn't even take the time to speak to the young man helping me, or look through his box of old screws to help. Bad customer service. I've always tried to buy from The Fret Shop vs. Guitar Center and have often made purchases there. Including a Martin guitar. Good thing he stays in the back. He cost the store future sales, with his attitude.

The best! Dropped off my new to me martin that had medium gage strings and a little high action for me. They adjusted my neck to accommodate ultralight gage Martin strings! And I love it more now! Mine is a cut away and it is Fast now! It's a hot rod! Accustic lead guitar check!

This is a neat little store. They've always been helpful and friendly. Great selection of instruments to buy and rent. I think if it has strings they can probably help you out. They restrung our cello and did a great job.

Originally, I saw one hell of a fantastic item on their reverb listing. Defnitley had to buy it. Just like anything else, I wanted a bit more information on the item, and more questioning for shipping & handling etc. Not only do they respond instantly and informatively in reverb, but directly over the phone as well. There customer service is hands down, by far the best you will ever get.

Once the gear arrived, man its mind blowing to see how well packaged their items were. Extremely secure, and job well done to the staff who put the time and effort to make them like that. After opening the goods, everything was in brand new condition. I can be super picky when it comes to nicks and cracks, and anything little that looks like it could of come from a bad packaging accident.

Although when inspecting the item, I did not notice a single thing. All in all, this was one hell of an exciting first time experience with the store and will definitely be ordering from them again. I couldn't thank them enough for their great customer service!

Daughter got a used guitar for Christmas. I didn't know where to start. Went to The Fret Shop to get help. Staff couldn't have been more kind and helpful. Hooked me up with the basics (tuner, stand, picks). Even took the time to show me how to tune the guitar. I was out of my element but they made me feel comfortable throughout the visit. Highly recommend The Fret Shop.

Beginners beware. I was made to feel very unwelcome the moment I decided to say that I was looking for a new acoustic under $600 while standing in the "Taylor room."

I purchased 2 Martin D-28s ($2500 each) from the Fret Shop. They told me there was life time tuning on the Guitars. I took one in for tuning and new strings. I understood the strings were not include. Brian Dawson, the guitar tech didn't believe me when i said i purchased them there. He went as far as taking the tag to the back to see if in fact if did purchase them there.

I was made to feel unwelcomed and like i was looking for something i didn't pay for. I have to admit is was a little aggravated. Brian had do sense of humor and frankly he was rude. Im not saying I won't go back, Im saying don't deal with Brian Dawson.

Fantastic people, selection and honest/genuine customer service. Thank you to everyone who helped me with my choice and setup! You guys are fantastic!