Herb Davids Guitar Studio

If you're going to go to Guitar Center, definitely go to the Southfield store. It is a well run store with a decent collection of instruments.

Guitar Center cleaned up their act they actually have it where you can test the speakers they have a decent stock and the self staff very professional especially in the live sound Department that's the only Department that I've dealt with going there the live sound Department have always treated me with respect and show great knowledge of any item I've selected yes the Guitar Center is a great place to buy instruments prosound Pro Studio kudos to the Guitar Center

I visited in the mid-afternoon on a weekday and only saw 3 other customers in the entire store. I was there for 20 minutes wandering around and not a single employee asked if I needed any help. They do have a wonderful selection of guitar straps for a great price.

I purchased a Roland stage piano a few days ago, .and I couldn't have asked for a better experience. They have a great selection at competitive prices. The staff was knowledgeable and very accommodating. Highly recommended!

Had zero issue returning a guitar I did'nt "Love" for a different model-John was very helpful-opened new guitar box-checked for damage-I was on my way- Very Satisfied

I ordered a DW hi hat stand on line for curbside pick up at Guitar Center in Southfield, MI. When I arrived, I notified the company and opened my trunk. No one appeared, so I went in, even though I received a message that they were on their way to deliver it to my car. Once inside, I found the sales rep who I spoke with previously on the phone. He said he did not get a message that we were at curbside.

I showed him the phone message proving otherwise, upon which he apologized. He ran off to get me the order, which appeared in an annihilated box. See picture. He then opened that box, which contained another box with the hi hat stand, which other box had previously been opened. I specifically ordered a factory sealed item, so I rejected it. He asked me if I wanted a refund and I said no -- that I had paid for a new-in-the-box item and just hadn't received it yet.

He said it would be 3-5 days for a new one. After shuffling some papers, he said he needed my credit card and that the price had gone up by $50.00! I exclaimed, "What?!" and he said he'd check with the manager to see if I could get the original price. After a few minutes, he said they would honor the original price, and he again asked for my credit card.

I said, "Why?" He said he refunded the first transaction, even though I specifically had told him not to. Although exasperated at this whole event, I gave him the card and he attempted to ring up another charge, but claimed the card was declined. Sure enough it was --- after wasting 10 minutes on the phone with the credit card company, I was informed that the sale's agent typed in the wrong three digit code on the back of the card!

When I went to inform the sale's agent of his error, he was no where to be found. That was all I could take. I got on the phone with Sweetwater, ordered the same item on the spot and paid for it (less money, by the way!) and will have it w/in 24 hours delivered to my house. I told the other clerks about my dissatisfaction with the entire transaction (the sale's agent still had not returned) and left the building. I look forward to dealing with Sweetwater from now on.

Great place to ask questions, and see equipment first hand. Staff always is knowledgeable and helpful. I always go here to compare with online products and make the best decision. Surprisingly personal for a larger box store.

First time here. Ordered a drum set online, which turned out to be a super easy process. They didn't do curbside pickups as stated online, but got to meet Rob and he was super knowledgeable and helpful. One star off for most of their customers weren't wearing masks and I don't think they enforce it either, even though their website says masks are required.

Tried to do business in the drum department because brick & mortar stores are struggling they say. Twice I went in, 3 times I called, ZERO follow up so I spent $1600 for new drums, cases, heads, sticks at Sweetwater. Hell, they gave me candy and a Sweetwater & Vic Firth tshirts. Some assembly required, but that gave me a chance to check the fit finish and tighness of the nuts and bolts.

I've called to try scheduling a few lessons and they said that they would call me right back with more info but I received no calls for 5 days. I called again and ONCE AGAIN they said that they would call me back. I have received no calls and another day has passed since the last time I tried to schedule. I was in a rush to get the lessons in before I left town but apparently Guitar Center doesn't care that much about this service they are offering.