AMRO Music Stores

I had this old violin that needed a lot of work. It looked beyond repair. Mr. Arthur Brooks looked at it and explained the issues, and there were a lot of issues. I picked it up today and was completely swept off my feet. Mr. Brooks did a beautiful job. He is professional, talented and equally important, he is kind. I highly recommend this store. Everyone is nice and helpful, from Mr. Brooks to the young lady who took my money.

I regret to say I did not get her name but she is professional and kind as well. I highly recommend this store and if you have a violin in need if repair Mr. Brooks is your man.

My experience with Amro Music was wonderful. They were very knowledgeable, nice, helpful and attentive to what I was looking for. All of their instruments are top quality. They also understood my price range and had exactly what I wanted. I'm excited about my new piano!

Great people. Great service. Great instruments. Very helpful getting your child started to play an instrument for music class in school. I had no idea there were so many versions/steps of a violin. Highly recommend. Only bad thing is the location and parking. Wish I could give it a 4.75

I looked at several used pianos and ultimately decided to go with Amro because they stand by their products and workmanship, and they really know pianos. I could have wasted several hundred dollars on an old piano that won't hold a tune and is chronologically dead, but instead I chose to get a slightly used (10 year old) piano at a good price, free included delivery, and two free tunings. Delivery was done very professionally. I am very happy with the purchase and experience.

Everything about my visit and purchase was top notch! Sandra is incredible! She knew everything there is to know about pianos including being a masterful musician herself! I am so excited about my piano purchase and would highly recommend Amro for anyone seeking an instrument.and have Sandra play a tune for you while you're there! It's a little bit of heaven.

Buy local! Amro is the gold standard for what the small local retail business should be. We just purchased our second instrument there and could not be more pleased. As always, it was an excellent experience. Mr. Leslie York provided masterful customer support through the process. So kind, incredibly knowledgeable, and supportive. We have worked with several on the sales team; Alice, Nathan, they all are great advocates for their customers. Visiting the store is always enjoyed as well surrounded by so many beautiful instruments and the smiling headshots of Memphis's musical royalty. Amro is a Memphis gem and worthy of the highest accolades. Thank you.

Leslie was as easy as it comes! Very knowledgeable, absolutely not pushy, respectful of the talent and skill level of my son, and really understood what we were looking for in a professional instrument. I would recommend Amro to anyone looking for a musical item. We have purchased 3 instruments from them and have never been disappointed or pressured. The maintenance insurance is well worth every penny. Don't use anyone else.

Amro has an amazing showroom. A person can browse on their own or consult an expert musician. They can find what you want for your playing needs. They even offer useful classes for music educators. I have had instruments cleaned, tuned, and repaired at Amro. They have expanded my knowledge of currently available instruments and guided me to first rate method books from guitar to violin to percussion to band. We even sorted through ancient instrument pieces to reunite them to their proper instrument!

I love Amro for so many reasons. (1) Professionals on the staff give expert advice on instruments and accessories. (2) The maintenance agreement has been terrific for my daughter's trumpet and the repair staff has taken great care of the horn to keep it in perfect condition. (3) Music selection is fantastic. (4) The repair crew is fast - and they really know what they are doing. And on top of all that, everyone is friendly and service-oriented. I always enjoy my trips to Amro!

At first the lady that I spoke to didn't seem to know much about my son's school and or his needs. The next young lady was very helpful, knowledgeable, and friendly. She went through and gathered everything he needed (that they had in stock) and answered all my questions. The one thing that was not in stock they are shipping directly to the school at no extra cost to me.

So that was awesome. Over all. Prices were ok. Staff was awesome! Cleanness was great. If your kid is going to participate in band give them a try. They have payment plans and they have Insurance available. Insurance cover repairs and replacements. They will even pick up the busted instrument from the school, repair it, and return it to the school.

These people are outstanding! I was able to buy a grand piano for my wife with Gabe's assistance. He was a real professional and we emailed back and forth until a decision was made. There is no other place to choose for friendly professional and knowledgeable staff.

As a former percussionist in concert and marching band, was happy to rent a Saxophone for my son's birthday at AMRO Music store! Alice was very helpful and a delight to work with while choosing a saxophone. This was a much awaited gift and she shared our enthusiasm. Alice was knowledgeable, friendly and kind. She made the entire experience painless and supported our love for music equally.

My daughters Violin instructor recommended Amro. I talked to Nathan, he was exceptional! They had a few options - I chose what worked best for my daughter. Nathan was friendly, knowledgeable and efficient. Great experience! Very happy I went to them over Amazon or other service. There is reason they've been around for so long and experts recommend them. #SupportLocal

I'm from Venezuela as well, and I saw review that sounded like Amro denied a rental to someone from Venezuela based on nationality. If you don't have a social then they don't know who you are, that's just how things work here in the US. This is not only for Amro, a lot of businesses would do the same thing. I have been a violin student for a very long time, and after I became a US citizen, decided to come by Amro and test some violins.

Staff seemed to be very professional and helpful for me. They pulled about 8 of their best student-advanced violins for me to try. I fell in love with the sound of one violin, and I was immediately ready to take it home. It's been 3 years since then, and the violin still has an amazing sound. It will take me a long time before I go professional. I'm attaching a current photo of my instrument.

My daughter and a friend were going to practice on a Friday night before a competition on Saturday. Unfortunately her trombone would not slide. We woke up early Saturday to be the first ones there since the competition was today. We took it in, and found out there were small dents in the slide, which made it where it would not slide. The gentlemen were so helpful and told us they would have it ready for her before her competition. Nick from the store, even said he lived near the competition and would meet us out front early with her instrument so she would have it in plenty of time.

This was above and beyond what we could have asked for. She received her instrument before her competition and it was awesome. Thank you to everyone involved. Especially Nick for going above your job duties and truly caring about my daughter's anxiety (along with her mom's). Thank you for everything.

Karen G. I needed help with my saxophone and was connected to Johneice Anderson. She provided excellent service and guided me to the products I needed, even though I bought the sax at another music store. The other store had not helped at all. Johneice you are great!. I'm playing now thanks to you.

I came here shorty after calling in to check if they had tuba parts. Everyone was super nice including the shop worker who gave me the rubber stops for me and my friends' Yamaha Tuba's. I didn't expect them to sell it retail, but they did otherwise and it helped me out a lot! I looked through the store after purchasing and I was amazed at their inventory.

The pianos really got me hooked especially since the piano coordinator came and showed how they worked and all that. I'll definitely come back and recommend Amro to my friends and family. I'm now a loyal customer!

If you are looking for a musical instrument buy it anywhere other than Amro. They have lost sight of what the "family owned" concept means. I personally knew Ronnie A. (the second generation) and he would not have treated customers the way the current management does. 14 years ago I purchased a Young Chang Grand piano from Amro. Recently I moved to a much smaller home so I called Amro to see if they would help me sell it on consignment (which their website states they will) and after finally receiving a call back the employee acted as if it was a terrible imposition that I even asked as they already had so many pianos.

I understand if they were unable to do this but he could have at least been professional and tried to provide some help as to other options for selling a piano. Sad that the fourth generation has lost sight of the principles the company was founded on.

Before walking into Amro Music today, the last time I touched my violin was 16 years ago when I was in elementary school. I decided to finally re-learn the instrument and was nervous walking in. I was concerned about how much everything would cost, if they would judge me for my basic questions, and worried they'd try to sell me more than I needed. Well, I ended up walking out of Amro feeling relived, prepared, and excited!

As soon as I walked in the door, I was greeted and offered help. I ended up working with Leslie York, the band and orchestra manager, and he provided astounding customer service. He answered my many questions patiently and nicely, showed me how he was re-stringing my violin, showed me how to tune, offered advice, and only sold me what I needed and at the quality I was looking for (since I was a beginner, I didn't buy the super high end/performer level stuff and he didn't push it). I had such a great experience that I reactivated my Yelp account just so I could write a review. Thanks Leslie and Amro Music!

I'm from Venezuela, my 12 year old daughter plays the violin and she has a recital tomorrow. She had a problem with her instrument and we decided to go to Amro Music to rent one. The young lady that talk to us was wonderful, the problem was with the managers. They wouldn't let us rent one because I don't have a social security number and our credit wasn't approved.

I understood the situation so one of our closest friends, an American citizen, with social security number and a great credit score offered to rent it for us. They denied him the right to do it, because they knew it was for my daughter and ruin her recital tomorrow since she has no instrument. After this unfair situation they offered to rent us an used one, and for obvious reason we declined.

Every time I come here, they treat me like jerks. I actually feel uncomfortable. It's like they have a "no touch" policy. If you play a few notes, they're like "sir, sir, I'm on the phone!" Or you're bothering the man tuning them. And of course they start trying to sell you one right away. Or at least they try to find out if you're really ready to buy one.

If you're not ready yet, they'll try to get you out the door and basically tell you to come back when you are ready. I actually had the lady in the "Steinway" room tell me they don't like people touching them because the finish scratches so easily! These things can last 100 years! It's no secret that Steinway makes a great instrument, but in my opinion, they've tried to build their name up in order to inflate prices.

They just aren't worth the price they sell for to me. There are other pianos for half the price that are made just as well in my opinion. And if you're wanting to compare pianos, good luck having any time trying them out. They'll stand over your shoulders and ask you to stop. I gave them two stars because they do have a large library.

One day they helped me find a book on the shelf and I sat on the bench backwards (because I know they don't want you playing anything) and I started looking through the book. The salesman stood over the front of me and asked if I had what I wanted. That was his way of saying "You got what you wanted, now get the hell out"! I don't feel comfortable here. Everyone is just so uptight.

Incredibly over priced. They conned my wife into paying 1.1k for a flute that runs around 400 brand new from anyone else. They said it comes with insurance and free instrument repair. During the course thier "service" we changed banks which interrupted the monthly automatic payments. After trying to contact thier billing department several times. We figured they would contact us during the school year.

Long story short. They repossessed the instrument siting a balance of three times what was due. After that I was able to buy the same type and brand instrument for less than the balance due after we had been paying on the one they "sold" us for over a year! Several months later they began to harass us by calling us lol. Turns out they could have called us anytime after the first automatic payment didn't go through but didn't.

Now they call us regularly with threats that if we don't pay the "balance due" that they will put it on my wife's credit report. I would have had no problem paying however, they made themselves impossible to get ahold of, could have called us anytime after the first payment was rejected, then they tried to embarrass my 8th grade daughter with repossession.

Not to mention that at the time they repossessed the instrument from my house, the lady who came to pick it up lied straight to my face saying, she had called my wife an made an appointment with to come and pick it up. My advice is that, when they put you on the spot at school with your child present at band orientation. Don't fall for thier sales pitch.

Get a price and pull out your smart phone and price one brand new off of Amazon. I would avoid them like the plague. They are rip off artists who exploit children and parents by over pricing thier instruments and threaten patents with thier credit ratings after they have made thier money off you. There are currently 5 other children in my daughter's beginning band class who have had thier instruments repossessed. Unfortunately they repossessed those poor kids' dreams at school, in class, Infront of the other children.

Total ripoff if you buy from salesman In school! Watch out they are thieves! 18 percent is illegal in some places you can do better at a loan shark. Do not trust these people. I am sure the kick back the music teacher gets should be considered accessory to the crime! Run from these people do not support this group of thieves!

I bought a Roland keyboard from Amro Music Store. I was moving across the country and asked to have the keyboard in the original manufacturers sealed box. When I arrived at my new home we unsealed the box and assembled the keyboard. It was perfect, right down to the very last bolt. The only thing missing was the adaptor! We tore through the house, the garbage, the yard, our cars-how could this be?

I called Amro and spoke to Josh Stevens, the man who sold me the unit. He apologized for the problem and immediately shipped me a new adaptor-no questions, no complaints and no extra cost. I was a piano teacher in Memphis for many years and I always sent my students to Amro. They are high quality and excellent costumer service!

Beautiful store, but they are incredibly over priced. I like to be the person who pays a little extra to support my community and local store, but since they want to be greedy I'll shop on Amazon for strings.

I have had nothing but great experiences working with Amro. I am a band director in the area, and their Director Services department is wonderful. The staff is always able to help me with anything I need, and are always polite and professional. They are also very speedy with instrument repair returns and supply orders. I also recently had my piano tuned by a technician from Amro.

Not only was he on time to his appointment, he was actually early. He was very personable, and after he tuned my piano, he took the time to explain some of the issues I had been having and what he did to fix it. My piano now sounds great! I would definitely recommend Amro to all of my band director and musician friends for anything they would need.

Be forewarned. Do not trust Amro. Sold us a Bach instrument (high-end). First mistake. Was defective. Instead of replacing it with same, they gave us an Accent. Said it was of comparable value. We trusted Amro as we didn't know any better. Second mistake. Took it back a year later to trade in on another instrument. Offered us 1/4 of the original value they claimed it held.

They explained that we'd been misinformed (by an AMRO MANAGER). We had been royally screwed. It was then that we realized that Amro's profits come before their integrity or customer service. We've since taken out business to Lane. MUCH more pleasant experience.

We came to Amro with a 5th grader excited about starting strings at school. He chose the viola to play, and we were in search of a rental. We called ahead. They had what we needed at a comparable price to other places we called. We went on Saturday afternoon and busy is an understatement. Lots of school kids are getting geared up for the school year!

Despite being extremely busy, we were promptly assisted. We had plenty of attentive help to get exactly what we needed. On top of knowledgeable and professional, everyone was very friendly - which is important when you have 3 kids in tow! We were in and out in about 30 minutes with everything we needed at a competitive price. If only every item on my weekend "to-do" list went this smoothly! This place was just bustling with positive energy! I would recommend Amro for anyone - even such novices as ourselves.

Gorgeous selection all different types of instruments for rental, including trumpets, keyboards, clarinets, trombones, pianos, and more. It's not often that you're able to actually rent a piano, let alone for under $30 per month. Various brands are represented here, including Bach, Boston, and Yamaha. Also found is a huge selection of sheet music for any level of expertise. Professional staff keeps the instruments in tune and in great working order.